Frequently Asked Questions
Everything you need to know about shopping with ANINE BING.
When will my order ship?
Orders are typically processed and shipped within 1-2 business days. You will receive a confirmation email with tracking information once your package is on its way.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I care for my ANINE BING silk and leather pieces?
We recommend professional dry cleaning for all silk garments and leather specialty cleaning for our jackets and accessories to maintain the integrity and longevity of the materials.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to make changes or cancellations. Please review your order carefully before finalizing.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Klarna or Afterpay in select regions.